Shipping policy
Shipping Policy – Runners Putty
Last updated: 12/04/2025
Thank you for shopping with Runners Putty. We aim to get your product to you as quickly and reliably as possible. Please review our shipping policy below.
📦 Shipping Times
-
Australia (Domestic)
-
Standard Shipping: 2–8 business days - AUD$10.95
-
Express Shipping: 1–3 business days - AUD$17.95
-
-
New Zealand
-
Standard Shipping: 7–12 business days NZD$9.95
-
-
International Shipping
- At this stage we are not exporting internationally beyond New Zealand
🚚 Processing Times
-
All orders are processed and shipped within 1–4 business days (excluding weekends and holidays).
-
You’ll receive a confirmation email with tracking once your order has been shipped.
✈️ Customs, Duties & Taxes (International Orders)
Runners Putty is not responsible for any import duties, taxes, or customs fees applied to your order. These charges are the responsibility of the buyer.
📮 Delivery Issues
-
If your order hasn’t arrived within the estimated time, please contact us at info@runnersputty.com with your order number.
-
If your package is marked as delivered but you haven’t received it, please check with your local carrier or post office before contacting us.
📍 Where We Ship From
All orders ship from 14 Tamarind avenue, Nhulunbuy, NT, Australia 0881
Let customers speak for us
Great product. I use it every time I put my earplugs in. They are comfortable to wear and stay in. My daughter wants her own now too.
Highly recommended this product. 😊
Every time I head out for a run I use runners putty to stop my airpods from falling out. Now I dont have to worry about having to purchase another exercise/movement friendly version of airpods. this stuff will easily last me 6 to 12 months before i have purchase another lot of runners putty. 10/10