Refund policy
Refund Policy
Last updated: 19/04/2025
We hope you love your Runners Putty, but if something’s not right, we’ll make it right.
Returns
We accept returns within 30 days of delivery. To be eligible, your item must be unused, unopened, and in its original packaging.
As Runners Putty is a personal care item, we cannot accept returns of opened or used putty for hygiene reasons, unless the product is faulty or not as described. Please ensure Runners Putty meets your needs prior to purchase.
Exchanges & Faulty Items
If your item arrives damaged, faulty, or not as described, we’ll send you a replacement at no extra cost.
Please contact us within 7 days of receiving your order at
📧 info@runnersputty.com
Include your order number and a clear photo of the issue.
Refunds (if applicable)
Once your return is received and inspected, we’ll notify you of the outcome. If approved, a refund will be processed to your original payment method within 5–10 business days.
Change of Mind
We do not offer refunds for change of mind or incorrect use of the product. As personal care items cannot be resold once opened, please ensure Runners Putty is right for you before ordering.
Return Shipping
Customers are responsible for return shipping unless the item is faulty or incorrect.
We recommend using a trackable postal service for your peace of mind.
To Start a Return
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Email us at info@runnersputty.com with your order number and reason for return.
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We'll confirm your eligibility and provide you with return instructions.
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Once your return is received and inspected, we’ll issue a refund or replacement as applicable.
Contact Us
Still have questions?
We're here to help. Email us anytime at info@runnersputty.com
Let customers speak for us
Great product. I use it every time I put my earplugs in. They are comfortable to wear and stay in. My daughter wants her own now too.
Highly recommended this product. 😊
Every time I head out for a run I use runners putty to stop my airpods from falling out. Now I dont have to worry about having to purchase another exercise/movement friendly version of airpods. this stuff will easily last me 6 to 12 months before i have purchase another lot of runners putty. 10/10